Terms and Conditions
The terms that apply when you use this website and our services.
This is a template
These terms and conditions apply to your use of the Petronilla website and services. By using this website or contacting us, you agree to these terms. If you do not agree, please do not use the site.
Use of this website
This website is provided for general information about our therapy and wellness services. The content is not a substitute for professional advice, diagnosis or treatment, and does not create a therapeutic relationship on its own. You agree to use the site lawfully and not to misuse it or disrupt its operation.
Booking and appointments
When you request an appointment, you are making a request — it is not confirmed until we accept it and confirm the details with you. We may need to ask a few questions to make sure the service is suitable for you. Please provide accurate information so we can respond properly.
Cancellations and changes
If you need to cancel or reschedule, please let us know as early as possible. [Cancellation policy — to be confirmed, including any notice period and whether a fee applies.]
Fees
Fees vary by service and are confirmed before your appointment. For current fees and payment options, please contact us. We will always be clear about any charges before you commit.
No medical guarantees
Therapy and wellness support are provided in good faith and with professional care. However, outcomes depend on many factors and cannot be guaranteed. Nothing on this site or in our services should be taken as a promise of a particular result. In an emergency, please follow the guidance on our emergency page.
Intellectual property
The content on this website — including text, images, logos and design — belongs to Petronilla or its licensors and is protected by law. You may view and share it for personal, non-commercial use, but you may not copy, reproduce or reuse it commercially without our written permission.
Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of this website or reliance on its general information. Nothing in these terms limits any liability that cannot lawfully be limited. This clause must be reviewed by a qualified Kenyan lawyer.
Governing law
These terms are governed by the laws of Kenya, and any disputes will be subject to the jurisdiction of the Kenyan courts.
Changes to these terms
We may update these terms from time to time. The current version and its effective date will always appear on this page. Effective date: [Effective date].
Contact
If you have any questions about these terms, please contact us at admin@petronilla.co.ke or +254711241476.